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FAQ Tag: security

Pre-travel information for our friends

By davidr Posted on 11/04/2018 Posted in

It depends on which team you’re on. China: Authorities are concerned about information about their orphanages etc so please try and keep the information you share before team to a minimum. We’ll be in Xian, a city in central China …

Pre-travel information for our friends Read more »

Will my luggage be secure

By davidr Posted on 11/04/2018 Posted in

As well as using the usual styles of luggage tags on the outside of your cases it’s a good idea to put a large A4 size printed page inside your suitcase on top of your belongings in case the luggage …

Will my luggage be secure Read more »

How do I update my payment details

By davidr Posted on 18/01/2018 Posted in

Please click here for information about updating your credit card details

Can I send my child a parcel?

By davidr Posted on 05/09/2017 Posted in

Sending a parcel to your child can be difficult. It incurs a cost that Heart for Kids is not able to bear unless someone from our office or a volunteer is able to carry while traveling. This of course is …

Can I send my child a parcel? Read more »

Why can’t I include my address, e-mail address or phone number in my letter?

By davidr Posted on 05/09/2017 Posted in

We take personal information security very seriously. For this reason, we handle all child letters directly and ask that you not share your personal contact information with your child. Your letters are sent to the Australian office and then to …

Why can’t I include my address, e-mail address or phone number in my letter? Read more »

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Safe water bores are currently being installed in 1 village per month.

That keeps between 1300 and 2000 children and family members safe.

We would love to do more.

learn more

Old unsafe water pumps

New safe water bores

old village water pump - unsafe
girl in front of safe water tap

These children have special urgent needs we hope you can help with at the end of this financial year.

Click to read
Girl in Indonesia project

It's not too late. Help children have safe water and safe places to learn this Christmas - new year

Click to read

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Indian children with safe water